Me, my wife and out 10-month old boy were going from London Victoria courch station to Luton Airport and the journey was disrupted by traffic congestion on 19/04/2024 evening. This caused me and my family an overall delay of95 minutes to Luton Airport. According to NationalExpress clock, it was 88 minutes only. Anyhow, it was the last plane to Amsterdam that day and I had to rebook a flight for the 3 of us and a hotel. It cost me around 400€ and NationalExpress says that I should have put 3 hours between the arrival time into the airport and the flight departure time instead of 2,5 hours. Who goes to the airport for an EasyJet flight without check-in luggage before 3 hours? If I had done so, we would have missed the flight anyways, but NationalExpress do not listen to you. They found a reason not to reimburse and they hide behind it. This is not the worst thing yet. They also say that I should have contacted to the Control Centre which would have then advised me on the most appropriate action to take or arrange for alternative means of transportation to your ticketed destination. However, I did called them around the 60th minutes of the delay and they advised me to call EasyJet maybe they can keep the gate open for us. Even we called them, they assume we did not called them all. I WOULD NEVER EVER USE IT AGAIN, I WISH I HAVE NOT USED THEM BEFORE