On July 3rd, while checking in for my London-Milan flight, I opted to include the National Express coach service from Paddington Station to Stansted Airport through the Ryanair website. An hour later, I received a ticket via email (attached), which showed the date as June 25th. This meant I received an expired ticket, making it impossible for me to use the coach service. Additionally, the ticket date corresponded to my arrival flight, which makes no sense since I purchased the ticket on the day of my return flight. I contacted National Express by phone, thinking this would be an easy issue to resolve, but was informed that the correct information should have been sent by Ryanair. Subsequently, I contacted Ryanair, who told me the date was correct, and then National Express again, and so on. Both companies kept passing the responsibility to each other. Additionally, I could not access or manage the ticket on the National Express website as the code was not recognized. Consequently, I was unable to take the bus and had to opt for an alternative route, resulting in an express train that cost me more than twice as much. After reaching out again via email, I received a clumsy response stating that I could not get a refund for expired tickets. It's disappointing and disrespectful (and non sense) that the company fails to acknowledge they sent me a ticket for a date 8 days prior.