I bought a National Express ticket through their website for travel from Oxford to Stanstead Airport via London on Sept 11. Usually, I travel from the main bus station in Oxford but decided to see whether they ran a bus from the Thornhill Park and Ride on route just outside the city. Sure enough, they let me book it, took my money, and emailed the ticket. I still have the ticket which clearly states the National Express service arrives at Thornhill 8 minutes after leaving the main station. I waited at 6am for the bus to take me to an expensive international flight, but it never showed up. Another passenger at Thornhill told me National Express buses don’t stop there and I should take an Oxford Tube bus to London instead, which I did. Luckily, I didn’t miss my flight but it caused me great stress and I had to pay for the journey to London that I had already paid National Express for. I filed a complaint and asked for a refund. The response I got from their customer service rep showed a complete lack of understanding of the nature of my complaint. He made it seem that I was complaining about the fact that they don’t service Thornhill. I wasn’t. I was complaining about the fact that they sold me a ticket from a station they don’t service and even deceived me further by giving me the exact time the bus would stop at Thornhill if it was going to stop there, which it wasn’t. Then this person said they sell tickets on behalf of Oxford Tube and told me I should contact Oxford Tube for any problems on their service. There was no problem on their service and this person did not say Nation Express sells tickets on Oxford Tube from Thornhill specifically. If they do, the drivers are not aware of it and there were no signs at the station and nothing on my ticket, which clearly shows it was a National Express service. These people are disgusting.