Our journey home was the worse experience at Victoria. As pensioners we waited 1 1/2 hour for our coach. For such a major hub I can only describe it as a cattle station where the staff are arrogant and unhelpful. The place was dirty . The toilets were closed for a long period. They said for cleaning. We’ve traveled with National express over the years and it has deteriorated enormously. The journeys from airport to airport are fine and the drivers are great but we never want to go to Victoria ever again.. We live near Stansted and it would be so good to get a coach straight to the airport. There are so many stops in London as well. Guess it’s a money making deal .