I live in Cornwall, where unfortunately, National Express does not make any effort to provide local outlets where you can collect coach cards etc. National Express also fail miserably in Cornwall to provide pick up points for your planned journey - and this is a part of the country where public transport is almost non existent! However, I have huge praise for 2 members of the National Express telephone team - Zayna and Veron. Upon calling National Express on 2 separate occasions, they realised the difficulty I was having in collecting my coach card(without having to pay an extra £4 for p&p and booking fee!) as my supposed local-pick-up-point stopped 2 years ago! They made it so easy! Absolutely delightful to talk with them.