I had booked a national express coach ticket online late last night whilst at the coach stop with 10-15 before the coach arrived. I did not receive my e ticket for the coach in time which I was annoyed about as e-tickets normally come with in minutes. Even though I was annoyed i understood that there was nothing to be done but amend my tickets which I paid the fees for and I was given a four letter code. My admendment was for the first coach for that route. The coach driver refused to let me on the coach, rasing his voice at me telling me the code is not enough even though I had shown him last night ticket along with the code as instructed by customers service advisor. After he insulted me explained the breaking down the ticket system(I have been traveling this service on and off for 3 and half years)this all happened as I stood at the top of the coach stairs as everyone stared at me. He then shouted at me to put my suitcase on the coach and when I got on the coach he continued to shout orders “sit down, take your bag” I hadn’t even got to the second step as if I need to reply “yes master”. I really needed to get on this coach so I was not going to give this driver any other reason to not let me on this coach. I believe that there was a discriminatory under tone to this situation which happened less than an hour ago. It’s just a sad situation. I have call national express to make a complaint they apologised for having a bad experience but did not seem to care. I should be heading back from them within 14 days.