My experience was horrible. My coach was meant to leave at 17.00 h. and I was there punctually at 16.45 h. However, in the middle of the boarding process, we were forced to go back inside in order not to block the way out for some departing coaches. The employee assured us it would be a couple of seconds, but shortly after the coach departed, half-empty. When we complained, we were told that the coach had to pick other passengers on the way and that there was another coach right behind. This turned out to be a lie, as the next coach did not arrive until 17.35 h., and departed even later, which meant that I had to wait for a full hour since I arrived and I almost ended up missing my flight, as the coach had many stops on the way to the airport. I feel really hard done by and I think they did a terrible job. How on earth is it possible that a coach departs the station half-empty while passengers with tickets are refused to board??? The explanation by staff that other passengers had to board at other stations is simply pathetic, it means that they sold more tickets than seats available, which is really aggravating. Just to make things worse, staff was particularly unfriendly, did not keep us updated and felt outraged that we even dared to voice our discontent. Never again...