On 24th July 2018 I have purchased a Senior Card online and wanted to purchase return tickets Preston (Lancashire) to St Austell, departing on 10th August 2018 and return on 12th August 2018. Booking online was easy and straightforward, unfortunately Senior Coachcard wasn't accepted during the booking. Contacted National Express on 24th July (15 minutes call duration) and have been advised to wait 24 hours for card to be activated. Fair enough the T&C includes following line "Your Coachcard is only valid for use for travel from the next calendar day after purchase". Attempted online purchase on 25th July, same issue Senior Coachcard not recognised. Contacted customers service (18 minutes call duration), have been explained there is an issue with the system and therefore card cannot be recognised, promised call back next day, 26th July 2018, to take the payment over the phone. No phone calls from National Express received on 26th July 2018 and after 7.00pm decided to call customer services. Third call took 50 minutes. I have been told that I have purchased Senior Coachcard incorrectly and have to return the card. Have explained that I only purchased Senior Coachcard online on 24th July 2018 and haven't received it yet. Have been offered to pay over the phone with charge of £2.50 for each ticket, which I kindly refused justifying that the issue with Senior Coachcard is on National Express side and I could easy purchase tickets online if the coachcard discount recognised. Have been put few times on hold, travellers details have been taken at least 3 times along with full address. Finally the tickets have been book and paid, E-Ticket has been delivered to my email address. On the following day Senior Coachcard arrived with post, card valid from and valid to dates being incorrect, valid from 05/12/1942 - valid to 05/12/1943. To summarise the experience, booking tickets online on National Express website end up with total of 1 hour 23 minutes on the phone with National Express to complete the purchase.