Staff sucks af. On my return trip from London (Victoria station) to Glasgow the bus got delayed. I kindly asked the staff standing on lane 5 (one guy and one girl) when I would expect to board. They ignored my question at first. The girl was busy figuring out something on the computer with the help from the guy. The way she used the bus map software looked so inexperienced and unprofessional. Then they told me it would be a 1-hour delay (12am instead of 11pm). I went out for a drink, and came back at exactly 11.45pm. The bus had gone! I asked them why the schedule was so haphazard, and the previous girl blamed me for not being present in the station the whole time. She didn't want to talk more, no apology and told me to go to Mega bus which is also in the station to figure out what schedule Mega bus have in the next morning. I was so mad that I immediately booked a ticket from British Airways departing at 5am, wished I could have done that instead of choosing the not-so-cheap, terribly disgraceful bus service. If you study/work in the UK for a short time, never choose the bus here, flights are way more respectfully professional, and not so expensive. In my case I risked saving 20 pounds to choose the 30-pound bus to Glasgow instead of flight, and I would not dare to go by bus again...