Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text RY4N2462 GB For companies Your review counts! You reviewed National Express Coaches Add photo RY4N2462 2 reviews 1 star: Bad Updated just now Desperately need to learn BASIC customer Service skills Can not fault the journey itself, and with a reasonable and understanding attitude i am happy to say that alot of the reviews about timings, cancellation and "wifi" are largely if not wholly unfair. However, i can vouch for the state of the toilets although that is not my complaint. My complaint is the seemingly desperate need for a change in attitude and customer service lessons. The rude, abrasive, dismissive and impatient attitudes me and my partner have received from 3/4 of your drivers have led us to decide to never use your service again in future and instead get a train or another form of transport And sadly, hence my saying you have a desperate need of actual lessons, we are not the only people to have received such an unwelcome and unfriendly service and after studying your reviews it seems to be at least 90% of your reasonable complaints. Considering we have never used a coach service before we have been spoken to like we are utterly stupid, made to feel absolutely pathetic and have genuinely ruined our entire journey. To make matters worse Our coach now has had to go back to the depot which is where we are now headed because it has been on the road for 5 days. After, as understandably coaches will be late every now and then, i think its completely unacceptable that a coach has been allowed to pick customers up just to drop them off at a different location especially as it shoudnt be on the road as it is if its in such desperate need to be off the road. Its inconvenienced EVERYONE on the coach including me and my partner who have paid full money for a service i highly doubt will get us to our next coach on time (remember, we are already late). If a coach needs so badly to be off the road it should have gone back the second it done its last journey. Not pick MORE customers up. From there you are either under coached or just didnt bother sending a fresh coach out. Truly out of order service and i am officially looking for a full refund and i now rate just a 1 star rating and would do even less than that if i could. Appalling.