Bus was an hour and a half late anyway- then driver said that he was taking a half hour break as the driver who was supposed to be taking over from him was stuck in the South East... We live in Newcastle! How the frig can he be stuck hundreds of miles away without them making provisions for it? It's not like he'll have just called them last minute. By this point our driver was running nearly two hours behind but still stopped off for half hour break. Arrived home hours and hours later than planned, missed all the trains we'd booked and paid for and had to spend £28 on a taxi. Shocking.