The booking system online is absolutely chaotic. I travel from Skipton to London on a weekend and always double check I’ve booked the correct dates. This weekend I wasn’t sure what day I would be needing to travel so I booked a flexible ticket - however the buggy website decided I was going to have an non flexi ticket so my weekend is now ruined as I can’t travel on the suggested date I had chosen. The fact you have to pay an extra £15 for a flexible date ticket is also ridiculous and infuriating. Total waste of money and time. Also to add - I have never once returned home on the time it has told me I would be getting back. The organisation is terrible and the drivers sometimes rude.