I ordered online as I was told when I phoned that the delivery charges would be more if they took a phone order (not sure of that logic). I had also quoted the item number (having already looked online) and was quoted an amount per item much more than was listed. When I queried this, the man sounded rather flustered and then confirmed the online price. After ordering 10 lamps online which were shown as 'in stock', and paid for the them, I later got an email saying there was insufficient stock and would be sent as soon as available. However, they did offer to send a part-order of 3 in the meantime, which I'm waiting to arrive, which is better than last time. I previously ordered lampholders on the phone which I've had problems locating elsewhere, only to be told after the event that they were out of stock, and in fact took getting on for 2 weeks to arrive. I chased on at least 2 occasions.