The reason for the low rating is that your system sends out this review invitation without reference to the order status. It assumes I will have received the order by now. I was told one item would have a supply delay of 5-7 days and asked it I wanted partial delivery. I said to hold for completion of order. That was never acknowledged, and I have to hope that is what will happen. But despite not having one item in stock, and not thus dispatching, you have nevertheless charged for the full order, while still holding it. This also needs improvement: you should charge when you are about to dispatch, and certainly not charge for something you haven't got in stock, and which will be delayed. So the idea is good, but the system needs improvement, I am afraid. I would ideally want to give a slightly less than neutral rating, but your review system has allowed only "Poor" as less than "Normal", and so I am afraid I have to rate this as "Poor". Some finesse to the review system needed there!