Accidentally put in the wrong order online. Called them the next day. Told me to come in and I can just buy the one I wanted and they will process the refund the one I mistakenly ordered. It was quick smooth and friendly. The mattress itself is amazing! I’m having some of the best sleep I’ve had in a while. Good deals fair prices! Especially the Black Friday sale! Would recommend to come in and try out the mattresses. Also they don’t follow you around they just let ya do your thing and you can approach them when you have questions or you’re ready to purchase!!