We used this company as we are first time users of a Motorhome and wanted the security of a 'national' company and its associated support and reputation. Like with other reviews, the additional costs mounted up as we needed to source all the 'extras' as we are not caravaners. For a first time of this type of holiday the experience was good, a slight minor leak of the van which was easily dealt with, once we found out the source; the helpline were not able to fix the problem but they did come back to us to try and help. The van was OK and all the kitchen equipment was new (unpacked) and everything else worked for us. However, the requirement for providing a tv licence at such short notice was a big surprise and their fee is extortionate. Their hire fees are readily available before hire, although you are sucked in with promotional offers, also be aware that they push early collection and late delivery offers (we did take late return). We only had the van for 4 days and with all the 'extras', but at that cost we could have got into B&Bs for the same price, with 4 adults, so it's not a cheap holiday through this company but would be better for a longer hire. The BIGGEST drawback is that they hang on to your money for so long; hire payment and deposit is 8 weeks before hire, return of deposit is 28 days, but I had to chase for it and i finally received it some 8 week after hire completion. They therefore have our deposit for over 4 months, which must be their business model. Fortunately I had no disputes, but holding on to your model for so long is their OM, so be aware. Normal van hire companies don't hang on to your money for so long, usually just for the period of hire. NO, I would NOT use them again, but would use another company and would be wary of costs and terms. However, I will see how its done in NZ next year!