My friend and I had a 2 day break in Stratford upon Avon at hockey house hotel had problems getting in our room card key never worked had to go to reception every time we wanted to get in the room had no choice for evening meal was told it was a set menu for our coach waitress rude my friend asked for ice cream for dessert but was told she would have to pay the manager said she could but didn't tell the staff when my friend complained when we left he just laughed was late getting on the coach to leave again had to go to reception to ask to be let in our room for our suitcases card didn't work someone came and let us in no remote control for television in the room no waste basket to put rubbish in and no plug for the sink . I have been on national holidays before this was the worst.