I’m gutted that I have had to write this but since the company has changed hands the customer service is none existing!! 4 of us had booked to go see the matinee performance of Tina Turner on the 27th of November the day of the snow! I managed to get to Wakefield bus station where were being picked up and my sister had traveled to pick our elderly mum up. The snow was that bad that they had to abandon the car. I was at the bus station and waited well over an hour for the bus to turn up, there was no one at all to contact. My sister, the original Booker, finally received a phone call at about 8.30 am to say the bus was about to arrive in Wakefield.. it’s was due at 6.40. We explained the circumstances and also found it hard to believe that the coach would make the trip down to London in time to see the Matinee performance. Since then I have sent 3 emails, tweeted and have tried to contact the company and yet I have no reply from any body. The trip for 4 of us cost £900. I’m heart broken!!