My partner and I went on a Mystery Weekend 24th&25th September 2022. We have been on several of these before but never had a bad experience like this.Firstly,the driver named John showed up 40 minutes late for pick-up,told us he'd been given the wrong postcode. He was not welcoming at all and did not even have the decency to apologise for being late! Our first destination was BIRMINGHAM. Unbeknown to all of us,it was Birmingham Pride weekend so understandably the roads were gridlocked and everywhere was extremely busy. The driver stopped the coach near to the Bull Ring and dropped us all off. Said,"I'll meet you somewhere around here at 5pm. Then at 5pm my partner and 2 other passengers that we met looked out for the coach but there was no sign of it. We must have waited over an hour to an hour and a half,kept checking the location where the driver had said he'd pick us up but still no sign of the coach! Apparently he had parked elsewhere but we had no idea as we hadn't been informed. Another passenger came and found us and directed us to the coach. She said that they had suggested to the driver that he rang us to let us where he was but he wouldnt ,yet he had access to everyone's contact numbers. Another person told us that they rang National office who then apparently had to track the coach down.When we finally located the coach,the driver said very sarcastically,"Ah well,better late than never!" We were not amused one bit! Fuming infact! This is the worst experience we have ever had with National holidays. Many of the passengers on board said the same. We really enjoy our breaks away,even have another one booked for a few weeks time. I sincerely hope that John us not our driver next time! We certainly would not like to endure a poor experience like this again.