Good points first- fantastic driver and nice destination to enjoy exploring with the people I was travelling with. Negatives- As others have said previously this company has gone massively downhill since its takeover! Had the following experience, Booked and paid for a two day trip which included add-on extras at added expense. Office staff didn’t send the tickets for these add-ons so we had to call to chase these up during office hours when not working which was difficult due to working full time during office hours, not the best start but never had a problem with this company before (before takeover) so we persevered, the day before the trip spoke to a member of customer service to chase things up and only then did we finally receive an email with a pickup time/location & an attachment for our add-on tickets- this turned out to be an invalid attachment that didn’t work we found out on the day, didn’t think we’d need to check the link worked because we’ve never had a problem with a link from them or anyone else before! On day of journey got to a drop off point & our driver said that our booked and paid for extra destination wasn’t included in his itinerary and it was a long distance away from the drop off so he filled in a form to inform the office staff that we were entitled to a refund as we hadn’t received the service we had booked two months previously and had paid for, the driver also tried the link we had been sent which again not surprisingly didn’t work, but they had no problem taking money from our account. We got home after our surprisingly disorganised trip and rang the office staff to be told “you’re not entitled to a refund we sent tickets” even though they admitted seeing the driver’s report to say we hadn’t received the service we had paid for. The driver also told us at the time he would have had the tickets to give us & that he would have taken us to the paid destination had the office put it on his paperwork for the itinerary. We received terrible customer service from an arrogant, vacant staff member who had a prepared script to try wriggling out of returning our money, which they are still trying to do, and underhand insults inc. do we speak English and also our ability to open emails which clearly wasn’t the issue. So in conclusion we won’t be travelling with this thieving company again and would advise others to be very wary if they do, personally I prefer to spend my hard earned money with an honest travel company which is what we will be doing in the future!