Wanted to cancel a membership that I'd purchased for my mother in law for Mother's Day. Unknown to us, she had already purchased it. I tried phoning multiple times to get a refund or another later years membership. It took multiple attempts to get through. Holding on the line for at least half hour. I got through at one point after waiting ages to get cut off. I got through and they said would give me a refund. It could take 3 weeks for a cheque. Not heard anything since. No refund, no cheque. I emailed on April 6th and no response again. Absolutely ridiculous. Customer service doesn't exist.