We booked a week at the Carolina Cellar cottage in Port Quin but unfortunately due to heavy rain the approach road to Port Quin became so flooded that we only just managed to get into the hamlet and park in the designated car space for the cottage.
Things became very dangerous that evening and overnight as the car space became flooded with fast moving water and soil, flowing into the harbour. It was too dangerous to attempt to move the vehicle in the dark and there was nowhere safer to put it anyway. In the morning we found our car flooded with muddy water and abandoned our holiday.
We raised a claim for a refund with the NT who promised to respond within 10 days but we have still not been contacted except to say they will respond by several NT staff who have passed us from one team to another and then to their headquarters.
We have no faith that the NT will compensate us in any way. Port Quin itself represents a risk to life and property at times and it is questionable whether the NT should be leasing cottages in such poorly maintained places. As a result we have cancelled future planned holidays with the NT.
After 45 days, we have been contacted by the NT’s insurance company, but from the content of their email we can see that they will claim that the NT cannot be responsible for damaging our vehicle even though we parked it exactly where we were told to - right in front of the Carolina Cellar cottage parking sign, which didn’t say “in heavy rain you are best to not park here but perhaps go home”
7 months ago
National Trust has a
2.3
average rating
from
31
reviews
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