Took car in for my appointment. Turned up & they apologised as did not have the windscreen. Rebooked appointment for another day, made sure they were totally aware that I needed back for Sch pickup, dropped there 9am. Heard nothing back by 1.30 called & was told calibration would take 45mins. Got there an hour later. Still not done. Excuses Re removal of a van, not my issue. A useless apology. Still waiting. Annoyed yes. Also they did not repeatedly answer their phone line. Told they were short staffed. Well hire more staff, lots of people out there looking for a job! Excuses after excuses. Total shambles, think undercover bosses needs a visit!