Having contacted this company through my insurance and booked an appointment on a Saturday morning I contacted them to ask what time I should bring in my car. I was then very abruptly told we don’t have availability so you can’t . I then asked to rebook another day of which I was told I can’t do that you’re not on my system, you’ll have to phone head office, of which I did. The lady I spoke to there was very courteous and understanding and told me she would get someone to phone me to make another appointment of which the same abrupt lady did. I made an appointment for the 27/7/2023 and to bring it in early. I was half way to the fitting centre when I received another phone call to tell me my fitting had been cancelled as the fitter was ill…fair enough. So I phoned them back to make another appointment this could not be done till 1/8/2023. Again I set off to the fitting centre I dropped off my car arranged a lift back home having taken my second day of annual leave. To then arrive back home to another phone call stating the wrong windscreen had been sent for my car and could I collect it as soon as possible. I eventually found someone able to take me back to the fitting centre. I then phoned again to make another appointment this time for 4/8/2023 took another days annual leave dropped off my car and the windscreen was finally fitted…good on Josh! He did it within an hour. What a shambles of a company. For me to have to take 3 days of my precious annual leave to get a job done which only took an hour is an absolute disgrace. To then receive a letter 10 days later with a poor apology just reciting what I already knew. I maybe should have trusted the reviews before taking my car to you. Yes I have been in touch with my insurance suggesting they use a different company entirely.