Before business hours on Monday 9th November, I placed an order online for a vanity unit and asked for a delivery date at the same time by e-mail. Despite their e-mail auto-responder claiming they would respond within 24 hours, I didn't receive a response. I understand there is a pandemic at present so was happy to wait longer, however, I had still not received a response by end of business on Friday which concerned me. If they can't respond to a simple delivery ETA, how will they respond if something goes wrong? Therefore, on Friday 13th I e-mailed and requested cancellation of the order, as my plumber was due to arrive on Monday 16th so instead decided to buy one locally from B&Q. Coincidently, on the morning of Saturday 14th, they responded to the e-mail I sent on Friday stating that the order was in their dispatch bay. I wrote back again requesting cancellation, but then, they claimed it had already been dispatched and would not be delivered to me till Tuesday 17th. I had received no order update or dispatch notification by e-mail. They refused to provide the name of the courier or a tracking number as proof of dispatch. It was clear that the order had not been dispatched and they had no desire to cancel the order at all as they didn't want to lose the sale. I kindly requested cancellation of the order again via e-mail and by PayPal. They called me on Monday 16th asking if I still wanted the order to be delivered. I again asked them to cancel it. They said they would cancel it and they would provide a refund through PayPal. It's now Saturday 21st and I have still not received a refund. I have now opened a PayPal dispute to get my money back. They have appalling customer service - I'd advise you not to order from them.