Reading all the other 1 star ratings I have seen a theme! Especially as my 1 star rating is for the very same reason. Ordered a shower tray on the 19/11/20, we rang before ordering to make sure they had stock to which they said 4 in stock and delivery would be 3-5 working days. Order was placed, still waiting! So come the 30/11/20 (7 working days later) a van from Barnsley showed up outside our house, so we thought its here. Waited and waited and waited still no knock or ring on the door. Look outside to see the driver about to drive off, I asked him was he dropping off a shower tray to which he replied yes. However the tray was not on the van. Basically had I not gone out to talk to him we would still be waiting unaware of the issue. So I rang them to which they said they needed to wait for the driver to return before working out what happened, even though I told them, they said they would get back to me. They never rang back for 1 and half days, so I rang, they said they have lost the tray and they have ordered one coming Wednesday, and delivery I was guaranteed will be by today (Friday 4/12/20). We I rang them at 11.30 today to which they said no it won't be until next week for delivery, because they received it late Wednesday. On their site they say 30 years experience in the industry!!!! 30 years and they still can't sort out customer service and deliveries!!!! Very, very, very poor service I have never dealt with such a bad company regarding service and delivery before. As with all the other reviews I would not advise using this company and had I read the reviews I would not have either. It was a call we made as they said they could deliver the tray earlier than anyone else. I will never use this company.