If you are going to use this company, use your own credit card if what you are buying is over £100. You will be lucky if you get your stuff anytime soon or at all. I bought a shower from them and nearly 3 weeks later, I am still waiting! No communication from them whatsoever. This is a company that is only interested in getting your money. Customer service simply does not exist. You might be able to contact them via phone if you are willing to wait for hours to be connected. I ended up filling in the online cancellation form but have heard nothing back. I followed up with an email to them and still nothing. I am in no doubts that I will have to make a claim with my credit card company under S.75 in order to get my money back. Avoid this company like the plague and go elsewhere. I highly recommend tap warehouse dot com. It was a bit more expensive but my goods arrived next day. To all those reviewers giving 5 star reviews because this company did plans/designs for you, maybe wait until you have received what you no doubt ended up ordering, before you post a review!!!