One star is too many however, I ordered two shower trays, leg packs and screens on the 27th Jan, the screens took a month to arrive and after some chasing the trays were delivered at the end of March. When I went to install one of the trays I discovered legs hadn't been set straight in the cast, making the tray unusable with the leg kit. I notified NWB on the 1st April, and despite multiple phone calls, emails and using the online contact form, I still have the faulty tray and no sight of a replacement / refund. Do not use this company, their customer service to rectify any problems is non-existent, they do not contact you when they say they would eg to organise collection, and come up with all sorts of excuses why you can't speak to "support". "Support" will send an email stating "Your query has now been passed to our dedicated support team for further investigation, a team member will respond to you by email within 3 working day, a support ticket number (#xxxxx) has now been assigned to you, please quote this reference number on all future email correspondence. To review the status of your query and add additional comments, please follow the link below: http://... " There is NO link it is a scam and it says it all. Citizens advice and trading standard are aware, but the contempt they hold their customers in is staggering. The only phone number goes through to sales, you are always on hold in a queue, and it routinely take 30 mins plus to speak become caller number 1 and speak to some one - "support is email based" according to the owner Mike Gallagher. Ive bought a different tray from a local supplier and the install can carry on despite NWB's attempt at customer service.