I'm gutted I didn't check the reviews on this company before ordering. Avoid at all costs, there is a reason they don't have any social media accounts!
The delivery didn't turn up when it was supposed to after me waiting in all afternoon and I then got a text at 8pm giving me just over 12 hours notice for a new delivery time. When the items arrived 2 of them weren't what I was expecting, the customer service staff are so desperate to get you off the phone I was interrupted and talked over repeatedly. I decided to cancel my full order and return the items for a refund. Their support team are only contactable by e-mail and will take a minimum of 3 working days to reply meaning any issues end up taking weeks to resolve. If you escalate it to a complaint they just ignore you. This company know exactly what they are doing and will bend over backwards to avoid giving a refund when there is a problem. They are now ignoring my e-mails and I have had to report them to Trading Standards as well as raise a dispute with my credit card company to try and get at least some of my money back. I'm now over £300 out of pocket.
There is even a notice on their Trustpilot account about fake reviews being taken down.
Buy from absolutely anywhere else!
3 years ago
Nationwide Bathrooms has a
3.3
average rating
from
772
reviews
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