I am absolutely disappointed by this company. I was consulted by a member of the team and wanted a urinal with piping. I made a mistake when ordering, so the order I received was only the urinal pipes, no urinal. I contacted the team to receive a refund or return the item as it was a simple mistake , but they said that I could not receive a refund because I own a business. I was within the refund period and the item hadn’t even been taken out of its box. I was appalled that they weren’t refunding or even giving me the chance to exchange. Wouldn’t recommend buying from here.