This company are an absolute disgrace. I ordered two Soft-Close Laufen Pro toilet seat covers in mid-May 2022. They arrived within two days. However, one was broken and had, unbelievably, been returned to them by a previously very unhappy customer. There was a note inside the packaging from said customer explaining that he wanted a refund and had tried calling and emailing several times. For my part, I submitted a request to their so-called customer services dept which automatically emailed me with a case number and stated I would be contacted within three working days.I have had no contact within that time and have since tried calling and sent two follow-up emails. I'm now in the process of getting a refund via my credit card company. Please do not give this organisation your custom. They are a disgrace.