We placed & paid for an order of 4/12/15 & received the relevant order received & paypal receipt emails, the order failed to arrive within the stated 2 weeks, When contacted they couldn't find our payment & refused to re order, after sending them the copies of our receipt emails they accepted that the order had been placed. Ed at customer services was inept & Rachel was rude & unhelpful, we eventually had to order from another company (who delivered next day). Nationwide Bathrooms incompetence resulted in our project being delayed, losing us business & a non matching suite. We waited 3 weeks for a refund & have never received an apology for their mistakes. We have dealt with WD Bathrooms for years & have put in 18 bathrooms across our site (holiday homes) using them, however since they have been taken over by Nationwide Bathrooms we will never use them again. One star is a star too many.