Received a faulty toilet - have been trying to arrange a replacement for over a month with no new delivery date confirmed. Have now given up and requested a refund as it is holding up other work on our property, but I am yet to receive any contact regarding the refund. Absolutely shocking customer service especially when the product was faulty, I have had to repeatedly chase for responses and no contact number has been provided to be able to talk to someone directly rather than email which would likely have provided a quicker and more personable resolution. The company has not been sympathetic or apologetic to the matter and I am left feeling like another number in the system. All I want at this point is a refund for a faulty product but I am still waiting.