pretty terrible service. I ordered (order no. NWB3/61427) the Heritage Hemsby basin taps and the corresponding Heritage Abingdon Washstand & Blenheim basin with 2 tap holes on their website, added to basket, all fine, the order confirmation confirmed all this, and they delivered only the tap and washstand. Even though their website and order confirmation state the basin is included, they then expect you to pay another £200 for something that you thought was already on the order. I don't know about you but I don't stand for this type of practice. No amount of reasoning could make them understand my frustration. No attempt to honour the original order, just provided a full refund which was my minimum expectation.