I am glad to read I was not the only one who has been beyond frustrated with this company. As I run a small home office I was told I made a ‘business to business transaction’ and was therefore not able to return 4 huge and expensive radiators which turned out to be too large for the room. The support team isn't available to speak to and only communicates through brief emails where they don’t engage with arguments and won’t discuss. The sales department answers the phone but will not transfer or deal with after sales. If you tries to call out of hours there is no message that the store is closed but a 'please wait until the sales person is available.' message. Reading the other reviews confirms my suspicion that this is not an honest mistake or incompetence but is simply one of several spurious excuses the company clearly intentionally uses to refuse to exchange or refund any sales. I would seriously question the sources of the number of positive reviews as this company is a definitely a total scam.