Avoid at all costs So, after supplying a product that wasn't as described, we requested to return it but offered to buy 4 alternative items. Sadly Andrew, the person to reply, is completely unaware of the actual consumer regulations but showed the companies true colours by trying to weedle out of accepting the return, despite it being mis-sold. Andrew's reply below. Poor show Andrew but thank you for allowing people to see how you truly look after customers when the push comes to the shove. better luck next time guys. AVOID AT ALL COSTS Dear Brett Thank you for your email in relation to your recent order, I have looked at your return request email today & after careful consideration I am sorry but we cannot accept return of the item mentioned, this is due to your request being outside the specified returns policy published on our site online : Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.