What a totally SHOCKING and DISAPPOINTING experience dealing with this company has been! I ordered a Crosswater shower tray on Aug 12th online and it is now 16.45pm on September 4th and the tray is still not with me. Why are they advertising products which are clearly not available on their website and why was there no indication at the point of purchase about this or that it might take longer than expected to arrive. They were quick enough to take the £304 out of my bank on Aug 12 and I have had to incur futher costs as a result of cancelling a plumber and tiler who were booked to install this on Aug 27/28th. I have had to call them whilst on holiday in Turkey, I have emailed them and received no response, and I am currently waiting to speak with them after some 26 minutes waiting for a representative to become available. What a shambolic experience and I am still no nearer finding out where this tray is, when they might receive it or when I can re-book a plumber and tiler to come and do the job. The customer clearly does not come first with Nationwide Bathrooms and their total lack of communication and courtesy, coupled with their uncertainty as to when this tray might arrive at my house, has made for a very unhappy and dissatisfied customer. I called on Tuesday this week and was told it would be with them that day and so with me later this week. Guess what, after some 26 minutes of waiting on the phone, they inform me that in fact it arrived today, and so will be with me next Tuesday/Weds as they can see it's a priority! Priority!! Next Weds is Sept 9th - nearly a whole month since I ordered the tray, if it's that much of a priority they should put it on a van today so it's with me tomorrow. Never again Nationwide, never again.