This has to one ot the worst organisations I have ever had to deal with. Ordered an item 10 Aug. It arrived incomplete some 20 days later. E-mailed as requested by Nationwide to outline the problem and they state that they will respond the day after. No response. Have had to telephone 7 times and on one occasion I gave up after waiting 30 mins for a response. Finally got agreement for the incomplete part of the order to be delivered on a Thursday or Friday. Then discovered by chasing again (they didn't have the decency to contact me) that they could only deliver the following Tuesday/Wednesday. Appalling Customer Service. Avoid at all cost.