IT HAS BEEN A SAD YEAR FOR US, WE SPENT LAST 5 MONTHS TRYING TO GET JUSTICE FROM NATIONWIDE FOR WHAT KINGSWINFORD MANAGER PUT US THROUGH. I WENT TO THIS BRANCH WITH MY PARENT. WHEN MY PARENT (WHOSE ENGLISH IS NOT THEIR FIRST LANGUAGE) ASKED FOR HELP, THE MANAGER CALLED THEM DISABLED THROUGH THE LOUD SPEAKER TO HUMILIATE THEM PUBLICLY. I WAS SITTING, NEVER INTERACTED WITH THEM. THEN ALMOST 2 MONTHS LATER, I RECEIVED A COMPLAINT FROM THIS MANAGER ACCUSING ME OF, THAT MY BEHAVIOUR WAS INAPPROPRIATE, I USED A FAUL LANGUAGE, I THREATENED STAFF. THIS WAS FALSE, A SLANDER. MY PARENT MADE A COMPLAINT ONLY TO FACE FURTHER ABUSE. THEY ASKED THEM TO LOOK AT THE CAMERA AT THE BRANCH THAT I HAVE NEVER EVEN GOT UP & DID THOSE THINGS SHE ACUSED ME OF TO NO VAIL. NEXT, TO COVER UP FOR HER, THIS MAN FROM HEAD OFFICE WHO ADMITTED ADMIRING THIS MANAGER ON THE PHONE TO MY PARENT, THEN HACKED MY ACCOUNT. HE TOOK THE COMPLAINT KINGSWINFORD MANAGER MADE AGAINST ME & ALL THE ONGOING HARASSMENT CORRESPONDENCES SENT TO ME & PUT THEM ALL TO MY PARENTS ACCOUNT AFTER CHANGING NAMES ON THE LETTERS, AS IF MANAGER NEVER MADE A COMPLAINT AGAINST ME, AS IF WAS ALWAYS MY PARENT. HE THEN ACTED LIKE THEY NEVER ACCUSED ME OF ANYTHING TO COVER UP FOR HER. THIS IS WHAT I WITNESSED, IT IS MY HONEST TRUE STATEMENT.