Incompetence rudeness infornt of my children when opening a savings account then we get all accounts closed Tried to open savings accounts for my two children. Was treated rudely by branch staff after being advised what documents to take in. Turns out that Nationwide dont know their own ID policies! Anyhow hours later and several painful conversations and chats later I still could not open an account and made a complaint. The complaints team rather than resolving gave conflicting advice and the I didnt hear from them for weeks. I called and asked for some one to call back (unfortunatley..) The lady that called kept saying you sai d this and our staff said that etc etc etc and did not accept any wrong doing rudeness or missinformation given. They clearly just rang up to tell me to go away, but saved it until the end of a 1/2 hour conversation... "we have deiced to close your accounts..." What a bunch of ill informed couldnt care less fools. Rather than my children having a positive experience at the branch whilst the open their highly anticipated accounts, I have to somehow explain that mum and dad have been throw out of the bank because they wanted a savings account. What nasty hateful incompetent organisation Nationwide is.. maybe it is better that we are going to another bank. What nasty people.... 0/10