I joined Nationwide. They asked me if there was anything they could help me with. I have a brain injury. I also have 8 letters after my name. An injured brain is like a broken leg. It's not totally moribund but I thought they'd give me extra time on the phone. So they did what all the other high st banks have done (because they have my data) they refused to let me Bank. They thought I was simple-'special needs' they actually referred to me as. They wouldn't let me moved money, invest in an ISA and they refused to let me Margate branch refused to let me close my bank account. I went to Birchington. 2 people, 1 a man stood over me and intimidated me. I asked them to stand back they did not. Not 1 person came to my aid. I was physically bullied by 2 bank staff. I went straight to Margate police station. They said it was 'Civil'. They didn't want to know. The next day. I asked for the CCTV-subject access data request. I never got it. I asked my friend Westgate Council Chair Woman to come into the same branch with me to try n help me close my account. When we went, they said I was 'barred.' They made up a story about me threatening THEM! I asked to close my account (mainly because they discriminated against me) they said they couldn't close my account because I was special needs. My friend and I stood at the counter for 2 hours. She didn't tell them who she was. After 2 hours she phoned another counsellor. He came straight down. He had had trouble in the bank the previuos day however the bank knew him. Instantaneously, they closed my account. That's white collar crime as far as I'm concerned (abuse and disability laws aside) 2 days later, Kent County Council rang me. They said "We've had a call from your bank. You are a danger to yourself." I was HORRIFIED. This is my area though, I was in education. I said, "Have the police called you? Has the hospital called you? Has my GP called you?" Kent County Council said, "No." They did an investigation and then apologised profusely. So, Nationwide, abused me, tried to keep my money, broke all the disability laws, The banking code of conduct and tried to intimidate me by ringing Kent County Council. Westgate Council Chairwoman and her colleague were with me. I have no words adequate enough to address their abhorrent, degrading, evil behaviour. They should be shut down. Scum