I had suffered an attack where I was left with internal brain bleeding. 7 broken ribs, 2 fractures on my skull and a fractured vertebrate. I explained to them, how hard it was for me to get to this branch. Just been released from hospital after a long stay. I had no ID as they were stolen in the attack. I explained all the above to the staff in Hackney, Narrow Way, where I've got restrictions on my account due to monies being withdrawn from my a/c by whomever. Even though the staff had previously let me withdraw money without ID, now knowing my situation, I was totally humiliated in the way I was treated. I went into the branch today and I have never ever received so much bad customer service from the staff members of Nationwide. I was literally in tears and the money in my account is all I had to survive on a daily basis. No matter what I had said they didn't want to hear me. They made me feel so little that after the experience. I had to visit the hospital again due to myself being very fragile and in so much agony waiting around for nothing. I've been with this bank for over 25 years plus, my wages went into my Nationwide a/c for at least 20 years also. I'm so annoyed with the way I've been treated. I'm going to make contact with the financial ombudsman.