DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY TREATED VULNERABLE CUSTOMER BADLY!!!!!!!   Wednesday 27th November 2024       Dear Debbie Crosbie CEO for Nationwide and Senior leadership team.   I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch.   He made my mental health worse today and the way he treated me also shocking.   Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working.   I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too.   Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too.   While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first.   The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault.   He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be.   In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed.   He also told rob the branch manager not to speak by using hand method, he refused to let me write information down.   He also called security too which totally joke.   I was extremely shocked, and my mental health not been great now I had to take extra information too   He caused the incident and the way he treated me also     I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me.   His unwanted comments and way he was has cause this .   Its my view rob the branch manager well probably say different story that’s fine   This well not be going away     PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY