I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. 2 months later they then decided to freeze my wife’s and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!!