Terribly disappointed. Purchased a Cybex car seat that cracked after very light use. Has taken almost a month and the seat hasn’t even been collected. I have had to buy another car seat to use in the meantime. I have asked for a refund which they have refused. It’s obviously ok for this company to leave you without a useable car seat and to have to buy another while you are waiting for the faulty item to be ‘repaired’ and quite honestly who wants a ‘repaired’ car seat. I do not feel safe ever using this item again. A very expensive exercise. I would not recommend purchasing anything from this company or Cybex.