Bought a few boxes of Naturaw to try. All over its outside packaging it states plastic free. I gave my dog the food in the cardboard packaging - he reluctantly ate some of it. The next day I gave him another one and put it in his bowl this time. I then realised they have some sort of recyclable plastic covering on the bottom of it which my dog had eaten. I was horrified and emailed customer services to find out what it was. I had zero response from them which is shocking. My dog has now tried different flavours, all of which he sniffs and walks away from. The only response I get from them is asking me for a review so here it is!! More than disappointed with their customer service. Should be a warning on the outside there is a plastic type packaging at the bottom of the meat. My dog refuses to eat it.