Well to be honest the first order was a complete nightmare. Dpd there delivery service, was suppose to delivery and I get a text saying delayed. It arrived 8 hours late and it was a hot day so all the food was warm. As stuck in the back of an unrefriderated van all day, so I disposed of the food. I made a complaint but no refund offered. Actually just ignored me but as I wanted to use nuturaw because of reviews I ordered again and I must say the food and treats are very good. So if you want good food for your dog nuturaw is the way to go if you want good customer service look elsewhere