Total dissatisfaction. DIESIS Sofa. What can I say, never been so disappointed with a purchase. Missed delivery window by a mile, when we eventually got our very expensive sofa we cannot use it as it is so uncomfortable. Natuzzi’s customer service have basically said they are not willing to do anything as it was a custom build. We couldn’t view the exact item in the showroom as we wanted the sofa bed option which they only had in a different model, which was fine but when we received ours it was totally different with thinner cushions offering no comfort whatsoever. None of this was mentioned at point of sale and we did ask. Total waste of money, currently looking for a replacement and thousands out of pocket. I expected much more from such a name. Will never buy from these again!