If possible I would give zero stars. We have ordered a sofa on Sunday, 30th May from Natuzzi Brent Cross and were verbally told a delivery lead time by the sales assistant as 8-12 weeks but should expect the delivery in 8 weeks if lucky. We didnt get any information until 13th week in September when I called the store only to hear that they were trying their best to deliver ASAP. I asked why is the customer not being informed of the delay? And I was told I am on the list of people to be called and I asked will I be called fir further updates at least and I was promised I will be. It is the 17th week now and I have called the store a few minutes ago and they are saying the delivery will be possibly in another 5 weeks so late Oct/early November. Again on asking why am I not being updated I was told that I am on the list ! I am totally stuck with no sofa ( we had a big family function which went by without the sofa) and no cooperation from the company at all. I would never ever buy anything from Natuzzi as they have no sense of customer service at all and I would ask everyone to be wary of their customer service and delivery promises with no way of cancellation rights available. The receipt says Aug-Sep so if it’s November there should be a way to cancel the order but they have taken the advance of 1100 pounds with no sign of delivery.I was called on the day this review went through demanding balance money, when I requested for compensation for the excessive delay explaining no updates were provided, the manager rudely said we are a phone call away so you should be the one calling!!! Never ever go near this company....