Small claims court needed. Please do not buy these unless you're convinced of a better outcome. The sales people are very nice, but I was not given the whole story of how to look after the sofas. I was however given the entire life story of the chap selling them to us! We purchased two Portento sofas in a suede like fabric from Norwich. You are meant to do so much to these sofas EVERY TIME you get up from them! This involves plumping and smoothing, plus pushing the fabric back into place. The delivery men dropped the sofas, did not assemble as they should and left strap marks on them. I was then told that this was not damage, it had to "settle" One of the seats became so bad it was awful to sit on. This was after only 4 months. I wish I had ignored the settling advice, as this put us past the legal time that would have allowed us to get a full refund and return them. They obviously knew that and did it deliberately. The sofas are such a waste of money. So very badly made. Cheap pine and a bit of strapping. We ended up going through the small claims court, which did not give us a great outcome at all. We wanted our money back, they refused. We settled without actually going to court (mediation was as far as we got). But that cost me a few hundred pounds. We eventually had two chaps come to apparently mend the damage, but it looks awful. The seat is comfier, but there is an unsightly crease now where the collapse has permanently damaged the fabric. The damage from the strap is still obvious, and again looks unsightly. IT HAS TAKEN US A WHOLE YEAR TO GET THEM TO DO ANYTHING! THEY ARE AN AWFUL COMAPANY. We are not the only ones either. This is a tiny version of the hundreds of emails, visits, calls and eventually court to get them to put things right. But they haven't. We accepted just over £1000 and free repairs, but we already had the extra insurance, so it would have been free anyway. The sofas were meant to be £6000, but we got them for approx £4500. Such a waste. We accepted because I just couldn't continue to argue with them. They dismissed us at every turn. It was a very unpleasant experience. Go to IKEA like we used to do. Their sofas are so much better, and are a fraction of the cost. Only go here if you think the name gives you bragging rights.